Delivery Rates to mainland UK - (excluding large and/or heavy items)

Delivery is to ground floor, if you have special delivery instructions you must contact us to ensure that we can have the best chance of success in delivering the item. We required items to be signed for.

Working Delivery dates are Monday to Friday unless Saturday delivery is selected.

• 7-10 Working Days delivery is free of charge 
• 2-3 Working Days £8 + VAT
• Next Working Day £12 + VAT - if ordered before cut off
• Working Day Pre-Noon £35 + VAT - Be careful choosing this option, it has the highest incidence of failure with all couriers.

Delivery cut off is 4pm on most items - earlier time exceptions are large items, high value items, items requiring a pallet (i.e bulk orders). If you order after 4pm then the order is processed the next day, that means if you ordered Tuesday at 8pm at night, the next day delivery option is Thursday as the order is processed on the Wednesday.

Delivery Rates to non-mainland UK + Eire - (excluding large screens and Touch Screens)

Non Mainland and the Highlands and Islands- this includes the Isle of Wight, any thing that goes over water that does not have road access. These rates are determined by couriers based on postcode. If there are multiple items then we may need to quote you for delivery.

2-3 Days £45 + VAT

Large Screens 3m+ wide & Touch Screen

By Quotation - they might not be able to be next day as specialised couriers are often required.

Returns

Faulty Items

Goods Reported Faulty Within 28 Days of Receipt.

If you have a faulty item and are reporting the fault within 28 days of receipt (please note that for business customers, this is 14 days). When the goods are returned to us complete, we’ll issue a full refund to you via your original payment method.We will try and ensure that there is a fault, that often requires is running diagnostics or getting the manufacturer to speak to you directly to determine whether there is a genuine fault rather than just a set up error. 

Goods Damaged in Transit.

If your goods were damaged in transit it must be reported to us within 3 days. If goods are visibly damaged on receipt the delivery note must be marked accordingly. Once the damaged goods have been collected and received back into our warehouse, we’ll issue a refund via your original payment method. We will require pictures of the damage.

Consumers - If You Have Changed Your Mind – this is for personal use not business or organisations

If you are a private consumer and have changed your mind as long as the goods have not been in your possession for over 14 days, and the item can be sold again as new, then you are entitled to return the goods to us. If the item you are returning is a Projector, the lamp hours used must not have exceeded 3 hours otherwise a restocking fee will be applied. The cost of returning items is the responsibility of the customer. As new means in original packaging with complete accessory packs and manuals. If any item is marked/damaged, including the packing, there may be a restocking fee. Please contact us directly before sending any goods back to obtain an RMA number without this there may be a delay in dealing with your return. If you purchased for a company, or an organisation you are not deemed a Consumer by law.

About

How do you choose the right projector screen when there is so much choice? We are always available either on the phone by calling 01256882629 or by sending us a message by clicking here, and we can help you easily narrow down the options. Alternatively, here are a few simple pointers to help in your own research:

Screen Size

By far the most common reason for screens being sent back is for not realising just how big they are. For most screens (ones not recessed into the ceiling) there are 2 main measurements to make note of: 1) the viewing area which are the measurements stated in the names for each screen on our website; 2) the total width of the screen i.e the metal casing or the outer frame for a fixed frame screen. All of these measurements should be stated on the pages for each screen but if not then just give us a shout and we can easily find out for you.

Tensioned, or not tensioned?

Having a perfectly flat surface is always going to get the best out of any projector, but there are certain projectors which need a tensioned screen otherwise the image will be completely distorted. This applies to basically any short throw projector, because the light from the projector is being thrown out from such a tight angle that if the surface is not completely flat it will exaggerate any waves/ripples in the surface which would not necessarily be noticeable if projecting onto the screen from a longer distance. The biggest difficulty for this scenario is if you'd like a short throw projector but a mobile screen, because the only tensioned mobile screens are the large folding screens which are very good but obviously much higher price than a standard pull-up version, so the best solution to keep the cost down is to either go for a longer throw projector or to use a short throw projector but project onto a flat, matte white wall.

What is the best screen material?

99 times out of 100 the standard matte white surface will do a very good job, but if for example you'd like to place speakers or the projector behind the screen or are using the projector in a particularly bright room and need to salvage as much brightness as possible, there are other options. A lot of the screens by Screen International on our site have the material options listed on the page but again, if you get in touch with us we can quote this for you. Please note that these will be made-to-order so will take at least 2-3 weeks from date of order and sign-off, longer around the summer & Christmas factory shutdowns.