*JAN 2022 UPDATE* - Due to the ongoing shortage of courier drivers in the UK and COVID-19 staff shortages, some deliveries are taking a little longer to arrive although most are still making it out on the next working day. If you have any concerns about the lead time before ordering please give our sales team a call.
Delivery Rates to mainland UK - (excluding large and/or heavy items)
Delivery is to ground floor, if you have special delivery instructions you must contact us to ensure that we can have the best chance of success in delivering the item. We required items to be signed for.
Working Delivery dates are Monday to Friday unless Saturday delivery is selected.
- 7-10 Working Days delivery is free of charge
- 2-3 Working Days £8 + VAT
- Next Working Day £12 + VAT - if ordered before cut off
- Working Day Pre-Noon £35 + VAT - Be careful choosing this option, it has the highest incidence of failure with all couriers.
Delivery cut off is 4pm on most items - earlier time exceptions are large items, high value items, items requiring a pallet (i.e bulk orders). If you order after 4pm then the order is processed the next day, that means if you ordered Tuesday at 8pm at night, the next day delivery option is Thursday as the order is processed on the Wednesday.
Delivery Rates to non-mainland UK + Eire - (excluding large screens and Touch Screens)
Non Mainland and the Highlands and Islands- this includes the Isle of Wight, any thing that goes over water that does not have road access. These rates are determined by couriers based on postcode. If there are multiple items then we may need to quote you for delivery.
2-3 Days £45 + VAT
Large Screens 3m+ wide & Touch Screen
By Quotation - they might not be able to be next day as specialised couriers are often required.
Goods Reported Faulty Within 28 Days of Receipt.
If you have a faulty item and are reporting the fault within 28 days of receipt (please note that for business customers, this is 14 days). When the goods are returned to us complete, we’ll issue a full refund to you via your original payment method.We will try and ensure that there is a fault, that often requires is running diagnostics or getting the manufacturer to speak to you directly to determine whether there is a genuine fault rather than just a set up error.
Goods Damaged in Transit.
If your goods were damaged in transit it must be reported to us within 3 days. If goods are visibly damaged on receipt the delivery note must be marked accordingly. Once the damaged goods have been collected and received back into our warehouse, we’ll issue a refund via your original payment method. We will require pictures of the damage.
Consumers - If You Have Changed Your Mind – this is for personal use not business or organisations
If you are a private consumer and have changed your mind as long as the goods have not been in your possession for over 14 days, and the item can be sold again as new, then you are entitled to return the goods to us. If the item you are returning is a Projector, the lamp hours used must not have exceeded 3 hours otherwise a restocking fee will be applied. The cost of returning items is the responsibility of the customer. As new means in original packaging with complete accessory packs and manuals. If any item is marked/damaged, including the packing, there may be a restocking fee. Please contact us directly before sending any goods back to obtain an RMA number without this there may be a delay in dealing with your return. If you purchased for a company, or an organisation you are not deemed a Consumer by law.